Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and PrivacyForge, a service operated by Mariyan Valev, a sole trader established in the United Kingdom ("PrivacyForge", "we", "us", or "our"), governing your access to and use of the PrivacyForge platform, website, and related services (collectively, the "Service").

1.1 Business and Consumer Users

The Service is designed and marketed for use by businesses and professionals. Where you use the Service in the course of a trade, business, craft or profession, you are a business user and the consumer-specific provisions of these Terms (such as the statutory right of withdrawal in §4.6) do not apply to you. Where you are an individual using the Service wholly outside your trade or profession, you are a consumer and nothing in these Terms removes the mandatory rights the law gives you; where a provision conflicts with your mandatory rights, those rights prevail.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

These Terms should be read in conjunction with our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect your personal data.

2. Description of Services

PrivacyForge is a comprehensive GDPR and privacy compliance platform that provides:

• Consent Management: Tools to collect, store, and manage user consents in compliance with GDPR and other privacy regulations.
• Data Mapping: Visualize and document your data processing activities and data flows.
• Compliance Monitoring: Automated checks and alerts to maintain ongoing compliance.
• Data Subject Request Handling: Streamlined processes for handling access, deletion, and portability requests.
• Reporting & Analytics: Comprehensive reporting tools for stakeholders and regulators.
• API Access: Programmatic access to integrate with your existing systems (available on certain plans).

We may modify, suspend, or discontinue any aspect of the Service. Where we discontinue a material feature you rely on, or the Service as a whole, we will give you at least 30 days' prior notice where reasonably possible and refund any pre-paid fees covering the period after discontinuation on a pro-rata basis.

2.1 AI-Assisted Features

Parts of the Service use artificial intelligence to generate suggestions, drafts, scores, or questionnaire responses (for example in AI governance and vendor-assessment tools). AI output is provided to assist you and may be inaccurate, incomplete, or unsuitable for your circumstances. You are responsible for reviewing AI output before relying on it, and it does not constitute legal advice. Subject to these Terms, as between you and us you own the output generated from your inputs; you must not use AI features to generate unlawful, infringing, or misleading content.

2.2 API Access

Where your plan includes API access, you must use the API in accordance with our documentation and any rate limits or quotas we set. We may change, version, or deprecate API endpoints; for material breaking changes we will use reasonable efforts to provide advance notice and a transition period. We may suspend API access that threatens the security, integrity, or performance of the Service.

2.3 Beta and Early-Access Features

We may offer features labelled beta, preview, or early access. These are provided "as is", may be changed or withdrawn at any time, are excluded from any service-level commitment, and should not be relied upon for production or compliance-critical use.

3. Account Registration

3.1 Eligibility

To use the Service, you must be at least 16 years of age (or the age of majority in your jurisdiction, whichever is higher) and have the legal capacity to enter into binding contracts.

3.2 Account Creation

You must provide accurate, current, and complete information during registration and keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Account Security

You agree to:

• Use a strong, unique password for your account
• Enable two-factor authentication when available
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with others

4. Subscription Plans & Billing

4.1 Subscription Tiers

We offer the following subscription plans:

4.2 Billing & Payment

• Paid subscriptions are billed in advance on a monthly or annual basis.
• Except for the refund rights in §4.4 (money-back guarantee), §4.6 (consumer right of withdrawal), and any non-excludable rights the law gives you, fees are non-refundable.
• Payments are processed securely through Stripe. We do not store your payment card details.
• We may change our pricing with 30 days' notice to current subscribers.

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription at any time through your account settings or by contacting us. For annual subscriptions, we will send you a reminder by email before the subscription auto-renews so you have a fair opportunity to cancel.

4.4 Refund Policy

We offer a 14-day money-back guarantee for new paid subscriptions. If you are not satisfied with our Service within the first 14 days, contact us for a full refund. After this period, refunds are provided at our discretion.

4.5 Free Trial

We may offer free trial periods. At the end of a trial, your account will be converted to a paid subscription unless you cancel before the trial ends. We will notify you before charging.

4.6 Consumer Right of Withdrawal

If you are a consumer in the UK or EU, you normally have the right to withdraw from a purchase within 14 days without giving a reason. Because the Service is digital content and services supplied online, the following applies:

• By starting to use the Service during the 14-day period, you request that we begin supply immediately and acknowledge that you will lose your right of withdrawal once the Service has been fully performed, and that for paid digital content you consent to immediate supply and acknowledge the loss of the right of withdrawal.
• If you withdraw before performance is complete, you may be required to pay for the proportion of the Service already supplied.
• This statutory right is in addition to the 14-day money-back guarantee in §4.4, which we offer to all new paid subscribers.

To exercise the right of withdrawal, contact hello@privacyforge.io within the 14-day period. This §4.6 does not apply to business users.

5. User Responsibilities

As a user of the Service, you are responsible for:

• Legal Compliance: Ensuring your use of the Service complies with all applicable laws and regulations, including GDPR, CCPA, and other privacy laws.
• Data Accuracy: The accuracy and legality of the data you process through our Service.
• Proper Consent: Obtaining valid consents from your end users where required by law.
• Security: Implementing appropriate security measures in your systems that integrate with our Service.
• Data Processing Agreements: Entering into appropriate data processing agreements where you use our Service to process personal data on behalf of others.

6. Acceptable Use Policy

You agree not to use the Service to:

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

7. Intellectual Property

7.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by Mariyan Valev (operating as PrivacyForge) and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, disassemble, or decompile any part of the Service
• Remove any proprietary notices or labels
• Use our trademarks without prior written consent

8. Your Data & Content

8.1 Ownership

You retain all ownership rights to your data. By using the Service, you grant us a limited license to host, store, and process your data solely to provide the Service to you.

8.2 Data Export

You can export your data at any time through our platform. Upon termination of your subscription, we will provide a reasonable period (typically 30 days) to export your data before deletion.

8.3 Data Backup

While we maintain regular backups, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss.

8.4 Confidentiality

We treat your data as confidential and will not access it except as necessary to provide the Service, comply with law, or with your consent.

9. Disclaimers

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• The Service will meet all your requirements
• Any errors will be corrected

Compliance Disclaimer: While PrivacyForge is designed to help you achieve compliance with privacy regulations, using our Service does not guarantee legal compliance. You should consult with legal professionals regarding your specific compliance obligations.

10. Limitation of Liability

Maximum Liability: Subject to the paragraph below, our total liability to you for all claims arising from or related to these Terms or the Service shall not exceed the greater of: (a) the amounts you paid us in the 12 months prior to the event giving rise to the claim, or (b) £100 (or the equivalent in your billing currency).

These limitations apply regardless of the legal theory on which the claim is based.

11. Indemnification

You agree to indemnify, defend, and hold harmless PrivacyForge and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Service
• Your violation of any third-party rights
• Any content or data you submit to the Service
• Your violation of applicable laws or regulations

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Upon termination, your right to use the Service will immediately cease.

12.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, we may delete your account and data after a reasonable grace period.

12.3 Effect of Termination

Upon termination, the following provisions survive: Sections 7–11, 13, 14, and any other provisions that by their nature should survive termination.

13. Dispute Resolution

13.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory laws of the country in which you habitually reside.

13.2 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at hello@privacyforge.io to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.

13.3 Business Users — Arbitration

This §13.3 applies only to business users. Any dispute that cannot be resolved informally shall be finally resolved by binding arbitration administered by the London Court of International Arbitration (LCIA) under its rules. The seat of arbitration shall be London, England, the language shall be English, and the number of arbitrators shall be one.

13.4 Business Users — Class Action Waiver

If you are a business user, you agree that dispute resolution will be conducted on an individual basis only, and not as a class, consolidated, or representative action. This waiver does not apply to consumers.

13.5 Consumers — Courts

If you are a consumer, the arbitration agreement and class action waiver above do not apply to you. You and we agree that the courts of England and Wales have non-exclusive jurisdiction, but you may also bring proceedings in the courts of the country in which you habitually reside, and you retain any right to use an alternative dispute resolution or online dispute resolution mechanism available to you under local law. Nothing in this Section limits a consumer's rights to bring representative or collective actions where permitted by law.

13.6 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief, or bring a claim to protect its intellectual property rights, in any court of competent jurisdiction.

14. General Provisions

14.1 Modifications to Terms

We may modify these Terms at any time. We will provide notice of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Service.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.5 Assignment

You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction, provided your rights under these Terms are not materially reduced.

14.6 Force Majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemics, strikes, failures of utilities or telecommunications, and failures of third-party hosting or infrastructure providers.

14.7 Notices

We may give you notices by email to the address on your account or by posting them in the Service. You must send formal legal notices to us by email at hello@privacyforge.io. A postal address for service can be provided on request.

14.8 Feedback

If you give us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction or obligation to you. We will not identify you as the source of feedback without your permission.

14.9 Export Controls & Sanctions

You must comply with all applicable export-control and economic-sanctions laws. You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive sanctions, and that you are not a person with whom dealing is prohibited under applicable sanctions laws.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Last updated: June 24, 2026 | Version: 3.0